11. _________ relate to one’s ability to interact effectively with other workers and customers, both at work and outside.
12. Which of the below elements promote trust?
13. Which of the below consumer grievance redressal agencies would handle consumer disputes amounting between Rs. 20 lakhs and Rs. 100 lakhs?
14. Which among the following cannot form the basis for a valid consumer complaint?
15. Can a complaint be launched against a private insurer?
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