121.
Which of the following statement is True(T) or False(F) are given below.

1. The resume should be official and not general.
2. Never give a brief about your experience and skill in the levering letter of a job application.
3. You must always send your original documents in a resume as an enclosure.

122.
Which of the following statement is True(T) or False(F) are given below.

1. The press release is written in first person.
2. List your jobs in a resume in reverse chronological order.
3. The heading of the press release should be in one sentence.

123.
Which of the following statement is True(T) or False(F) are given below.

1. In a press release the heading should not be written in capitals.
2. The heading should be long.
3. Put an exclamation at the end of the heading.

124.
In writing a complaint the following points should be kept in mind. Which of the following statement is True(T) or False(F) are given below.

1. Always be sarcastic angry or threatening
2. Write a long complaint letter
3. Send original documents

125.
In a job application, Which of the following statement is True(T) or False(F) are given below.

1. Write the name of the person who you are addressing in the salutation.
2. Write the vacancy you are applying for in the subject.
3. After your signature there is no need to write your full name clearly.

126.
In order to improve hastening skills. Which of the following statement is True(T) or False(F) are given below.

1. We should not maintain eye contact
2. We should be emotionally involved
3. Avoid distractions

127.
Which of the following statement is True(T) or False(F) are given below.

1. Semantic markers like it is worth noting is used to indicate the relative importance of different items.
2. For illustrations and examples semantic markers like primarily secondly are used
3. To express a time relationship we use- so, thus, hence.

128.
1. A __________ & __________ Listening is the best answer to satisfy even the most short tempered customer.
2. We should always __________ the customer for calling & complaining.

129.
Which of the following statement is True(T) or False(F) are given below.

1. Concentration requires willingness and practice.
2. While listening to a speaker you can involve yourself in multi tasks.
3. Practicing active listening helps to develop concentration.

130.
1. While listening we should not let our mind wander, so we should avoid __________.
2. We should focus on _________ not on the delivery style of the speaker.
3. In order to remain objective & open – minded we should avoid _________ involvement.

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