131.
Arrange the steps involved in listening
1. Giving meaning to the data
2. Reconstructing
3. Processing the data

132.
When you receive a telephone call, Which of the following statement is True(T) or False(F) are given below.

1. Be prepared have a pen, notepad
2. Do not answer the phone quickly
3. Do not give the call your full attention.

133.
During a telephone conversation, Which of the following statement is True(T) or False(F) are given below.

1. Do not answer promptly
2. Be alert
3. Be natural

134.
During a telephone communication, Which of the following statement is True(T) or False(F) are given below.

1. Be expressive
2. Be distinct
3. Do not be pleasant

135.
During a telephone conversation, Which of the following statement is True(T) or False(F) are given below.

1. Leave the caller on hold
2. Be courteous
3. Transfer the call always do not handle is yourself

136.
when you dial a number and some one picks up the phone at the other end. Which of the following statement is True(T) or False(F) are given below.

1. Ask the person who picks up the phone that who is at the other end of the telephone.
2. Do not give your identity
3. Speak directly to the person without knowing who he is

137.
Uses of overhead projector, Which of the following statement is True(T) or False(F) are given below.

1. Helps speaker have eye contact with the audience.
2. Provides different access to the presenter.
3. Helps to focus audience attention.

138.
Which of the following statement is True(T) or False(F) are given below.

1. The best policy is to ask for identify of the person or the other end first before announcing your identity.
2. Never leave a caller or hold.
3. Use simple language, avoid slang technical ferns.

139.
Which of the following statement is True(T) or False(F) are given below.

1. By using a dissolve unit and two slide projectors it is possible to create a transition fade in and out effect.
2. Slide are more effective in well-lit-room.
3. Audiences consider slides as more professional.

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