11.
Balanced scorecard perspective measures company's success in targeted segments of customers, this perspective can also be classified as

12.
An amount of available capacity other than employed capacity, to meet customer's demand, is classified as

13.
In operating income strategic analysis, strategic component which measures change in cost attributed to price of input in current year, relative to price of input material in last year can be classified as

14.
An organization's ability to offer market offerings at lower prices, in comparison with its competitors is known as

15.
Balanced scorecard perspective focuses on all operations, which leads to value creation process for customers, can be categorized as

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