Which of the following is not an element of physical evidence?

Which of the following is not an element of people?

Standardized and customized flow of activities, simple and complex number of steps and customer involvement by which a service is delivered is called –

__________ is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitates performance or communication of the service.

All human actors who play a part in service delivery and thus influence the buyers perceptions: namely, the firms personnel, the customer and other customers in the service environment.

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