66.
Which of the following is not generally accepted as being part of the extended marketing mix for services?

67.
A tool for assessing the level of service quality based on the difference between users expectations and the service experience delivered is:

68.
Text messaging is a type of which promotion strategy?

69.
The element of service quality which is defined as 'the knowledge and courtesy of employees and their ability to convey trust and confidence'

70.
Attributes where consumers can evaluate only during or after the consumption process is known as

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