41. Services cannot be stored. This describes the ___________characteristic of services.
42. Examples of pure tangible goods include all of the following EXCEPT:
43. __________describes the employee’s skills in serving the client.
44. SSTS refers to __________.
45. _____________ occurs when a company intentionally uses services as the stage, and goods as the props, to engage individual customers in a way that creates a memorable event.
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