11. __________ are the resources, skills or other advantages a firm enjoys relative to its competitors
12. If unprepared, what strategic pressures are recognized as key factors that can weaken the organization?
13. A _________ is a limitation or deficiency in resources, skills and capabilities that seriously impede effective performance
14. Robert Kalpan and David developed the balanced score card in the early _____ as a performance measurement system
15. What is said to be the key factor in maintaining organizational growth (e.g., Hurst 1995)?
16. ______________ are defined as resources, skills and attributes of an organization that are essential to deliver success in the market place
17. Which of the following is the best reason for why strategic planning is still important today?
18. ________ is a widely used framework to summarize a company's situation or current position
19. What is top-down planning?
20. Which of the following is true for small businesses in relation to strategic planning?
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