21.
Complete price transparency in a perfect information marketplace is necessary for ____________ to take effect.

22.
What is a detailed process for recovering information or an IT system in the event of a catastrophic disaster such as a fire or flood?

23.
A(n) _________ represents data as two-dimensional tables with records organized in rows and attributes in columns.

24.
What is a separate facility that does not have any computer equipment but is a place where the knowledge workers can move after the disaster?

25.
All of the following are types of data mining except ______.

26.
What is a separate and fully equipped facility where the company can move immediately after the disaster and resume business?

27.
Which of the following market entry strategies are the most common for existing firms?

28.
What charts (1) the cost to your organization of the unavailability of information and technology and (2) the cost to your organization of recovering from a disaster over time?

29.
The process of getting customers to pass along a company's marketing message to friends, family, and colleagues is known as _______.

30.
Which factor determines when your IT system will be available for knowledge workers to access?

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