14.
. . . . . . . . is the new product introduction factor that refers to knowing the target market, specifying the benefits to be delivered to the target customers, having a basic idea of how the product will be positioned and finalising the features and attributed.

16.
The basic objective behind the . . . . . . . . is to add value to the product significantly for winning the customer's loyalty.

19.
Statement I A form of non-store retailing that uses advertising to contact consumers who, in turn, purchase products without visiting a retail store is called direct selling.
Statement II A form of non-store retailing in which personal contact between a sales person and a consumer occurs away from a retail store is called direct marketing.
In the light of above statements, identify the correct option of statements being correct or incorrect.