14.
The service marketing mix is an extended marketing mix and includes
(i) People
(ii) Process
(iii) Service
(iv) Physical evidence

16.
The research technique used particularly in retailing (online and offline) in which consumers are recruited by researchers to act as anonymous buyers in order to evaluate customer satisfaction, service quality, and customer's evaluation of their experiences, is known as

17.
Pricing to cover variable costs and some fixed costs, as in the case of some automobile distributorships that sell below total costs, is typical of which of the following pricing objectives?

18.
Which of the following is not one of the general pricing approaches?