51.
Which are the five principal dimensions to judge service quality?

54.
Locked-up channels occur for all the following reasons except

56.
Match the items of List-I with the items of List-II and indicate the correct combination from the options given below.
List-I List-II
a. AIDA model 1. Consumer behaviour
b. Hierarchy of effects model 2. Marketing communication
c. Howard and Sheth model 3. Consumer buying decision process
d. Information search 4. Advertising effectiveness

58.
Suppose Nestle wants to expand its line of food products. The managers conduct surveys from customers to determine which food items would appeal to customers. Nestle is currently in which of the following phase of new product development?

60.
In addition to motivation, learning and memory, which one of the following is included in the main psychological processes affecting consumer behaviour?