51.
The strategy where the producer or marketer does not differentiate between different type of customers:

52.
. . . . . . . . refers to the way a service provider and his employees anticipate what the customers want and provide them before they ask for service to make them delighted and surprised.

54.
Match the following.
List-I (Features of Product Mix) List-II (Explanations)
a. Width 1. Varieties offered for each product in the product line.
b. Length 2. Total number of product lines a company carries.
c. Depth 3. Total number of items in product mix.
d. Consistency 4. Closeness exhibited by product lines.

55.
Why do a segmentation approach to the market is more efficient than a mass market approach?

56.
What are the two ways that a company can obtain new products?

58.
To create successful new products, a company must understand consumers, markets, & competitors and: