11. Body of a letter is divided into ________ parts.
12. When working to create and maintain a favorable relationship with a receiver, a sender should
13. As per Newman and Summer Communication is the Exchange of
14. The ________ body of the presentation should be broken into short and clear units
15. Which of the following terms best describes the grapevine as a communication pattern?
16. The following is (are) the most effective ways of communication.
17. The _________ of business letter is called layout.
18. Interaction between three to twelve people who share a common goal, a sense of commitment, and who attempt to influence one another is known as
19. When a group agrees to support and commit to the decision of the group, they have reached
20. Goals help us to __________.
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