21.
An effective oral presentation process follows _________ steps.

22.
Business letters produce immediate effect because they are:

23.
Set off the list of Do and Donts by using ___________.

24.
The envelope indicated that there was ,_________ but in fact there was only a letter inside

25.
Form letters are also known as:

26.
Our address and phone number are shown on our_________

27.
In block text format, you do not_________each paragraph

28.
A memorandum (memo) is considered a brief form of written communication for:

29.
Simplicity in writing means essentially:

30.
Good business letters are characterized by the following personal quality of the writer:

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