31.
Match the following.
List-I (Theories) List-II (Developers)
a. General principles of management 1. Max Weber
b. Neo-classical theory 2. Fayol
c. Classical theory 3. Elton Mayo
d. Western electric company 4. Hawthorne studies

34.
The classical theory of organisation manifests following certain features, which are
1. Impersonality
2. Division of work
3. Hierarchy
4. Efficiency
Select the correct answer:

35.
Which of the following statement(s) is/are correct?
1. The essence of communication is in sharing information.
2. The main purpose of communication is to share understanding.
3. Communication emphasises on sharing ideas and views.
Select the correct answer:

36.
Prof Robert Katz has divided managerial skills into

39.
Assertion (A) Each role must have enough stressers which may help the role occupant to stretch himself/herself to meet the challenge. In the role, where the scope is limited to routine work, the role occupants do not perceive any challenge.
Reason (R) While every role has some routine elements, challenge can also be incorporated into every role. However, the challenge should not exceed an optimal limit, otherwise it may produce dysfunctional stress, resulting in poor performance or damage to the health of the employee in the long-run.

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