11.
Competitive edge comes from the ________ of people.

12.
The business side of the process begins with the strategic _____ as the guiding framework.

13.
Individual level where people are usually motivated to close the gap between their current and desired ______.

14.
HR professional should apply risk management techniques to the different aspects of ________.

15.
Developing characteristics of people needed to run business in ________ .

16.
________ issues tend to be well disguised.

17.
________ suggests Human Resource Strategy in itself may not be effective.

18.
Pettigrew & Whipp identified ________ central factors for managing change successfully.

19.
________ executives take a full part in the strategic planning process.

20.
________ aims to put a financial measure on an organisation's intellectual capital.