11.
Match the following.
List-I List-II
a. Outsourcing 1. Specialists are invited at client location to perform specific tasks for which there is no internal resource
b. Insourcing 2. Disciplined provisioning and blending of business and IT services from both internal and external providers
c. Multi-sourcing 3. Regular use of external agency for non-core functions
d. Open sourcing 4. Act of releasing free software license containing knowledge and information by professional and scientific groups

13.
Which of the following statements are true?
1. Some organisations develop specific materials for the development of their employees. The content developed corresponds to the needs of the institutions. Itis a part of career development.
2. Some organisations offer their employees seminars and workshops that last two or more days so that they can develop their careers within the organisation. It is a part of career planning.
3. PDP plan summarsies the needs of workers' personal development and the specified effort and action plan for achievement.

14.
The older name for performance appraisal is also described as . . . . . . . . in which one individual is ranked in comparisonto others.

18.
ABC company has introduced new policies for efficient outcomes which increased the employee's turnover rate. Consultants of this company are seriously facing the problem of conflict between the interests of organisation and employees. Which of the following is true for this organisation?

19.
Which of the following can be referred as the best description of learning organisation?