11.
When an employee is willing to go above and beyond what is typically expected in his or her role, it is known as

12.
In international human resource management, ethnocentric organisations are usually staffed with . . . . . . . .

13.
Match the following.
List-I (Terms) List-II (Features)
a. Job analysis 1. Job classification
b. Wage administration 2. Merit rating
c. HRM 3. HR planning
d. Labour turnover 4. Termination

14.
Rearrange the following steps of recruitment.
1. Searching
2. Evaluation and control
3. Planning
4. Screening
5. Strategy development

16.
Which of the following statements about Human Resource Development is not true?

17.
Match the following.
List-I List-II
a. The process of examining how work creates or adds value to the ongoing processes in a business 1. Job enrichment
b. A fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost quality, service and speed. 2. Job design
c. The process of organising work into the tasks required to perform a specific task. 3. Work flow analysis
d. The process of pulling specialised tasks back together so that one person is responsible for producing a whole product or an entire service. 4. Business Process Reengineering (SPR)

18.
Are the best and most productive employees likely to be

19.
Organisation and development consists