11.
Schein has identified a number of environmental, membership and dynamic factors for

12.
Match the following.
List-I (Maslow's needs) List-II (Examples)
a. Physiological 1. Love
b. Safety 2. Food
c. Social 3. Autonomy
d. Self-esteem 4. Job security

13.
Assertion (A): The laissez-faire style of leadership depends on the leader to provide external motivation.
Reason (R): The leader principally assumes the role of group member and supply materials when asked.

14.
Match the following:
List-I (Thinkers) List-II (Books)
a. Berne, Eric 1. Transactional Analysis in Psychotherapy
b. Harris, Thomas A. 2. Organisational Development
c. Rensis Likert 3. Management System
d. Bennis 4. I'm OK-You're OK

15.
Managerial Grid suggests the following as the best leader-behaviour

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