72.
Who has defined communication as the transmission and reception of ideas, feelings and attitudes, both verbally and non-verbally, which give rise to a response?

76.
Which of the following is not true about self disclosure?

77.
Which of these steps of the behavior management process involves implementation of selected strategy, monitoring for effectiveness and performing necessary adjustments?

79.
Which of the following is an important feature of "Autonomous Working Group"?

80.
Match the following:
List-I (Thinkers) List-II (Books)
a. Allen, L. A. 1. Modern organisation
b. Etzioni 2. Administrative Organisation
c. Taylor, F. W. 3. Shop Management
d. Pfiffner, J. M. & F. P. Sherwood 4. Management and organisation

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