61.
The process of developing a mission statement includes which of these as the first activity?

62.
Which of the following is a skill required by organizations to deal with competitive chaos?

63.
What can be used to promote unbiased views and to manage the development of the mission and vision statement more effectively?

64.
Which of the following is a characteristic of a customer-driving organization?

65.
An effective mission statement is all of the following except

66.
What are focus strategies?

67.
Which of the following is not a factor in the positioning of an organization in an industry?

68.
Good mission statements identify the ______ of a firms products to its customers

69.
Heller (1998) suggested organizations must address seven key issues effectively to sustain competitive advantage. Which of the following is not one of those issues?

70.
Effective mission statements can vary in

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