31.
The "balanced scorecard" supplies top managers with a _____________ view of the business.

32.
Industry boundaries are blurring at an incredible rate as companies are recognizing that new opportunities lie at the intersection of two or more industries this is called ________.

33.
What kind of organizational structure combines a vertical chain of command with horizontal reporting requirements?

34.
What kind of training program is most appropriate for a simple task?

35.
Possibly the most important pre-20th century influence on management was:

36.
Strategic stretch involves:

37.
What are core competences?

38.
Best in Class Benchmarking seeks to assess organisational performance against:

39.
Cost efficiency is determined by which of the following drivers?

40.
The three stages of strategic management are

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