Govt launched Twitter Sewa to address telecom users complaints

Telecom and postal service users can now file complaints with the government directly on social media platform Twitter.

Communications Minister Manoj Sinha launched Twitter Sewa for registration and resolution of complaints.

The complaints lodged through Twitter Sewa will be available to the ministry officials and can be categorised as immediate, mid-term and long-term complaints.

Key Points

With this the department will be able to respond in real-time to complaints, assign it to relevant officers, assign criticality and track the complaints.

The platform will also address the grievances that are raised against private players.

People can use four commands to escalate their complaints. These are #DoTSewa, #BSNLSewa, #MTNLSewa, #PostalSewa.

Current Affairs 2nd August, 2016
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