An example of customer perspective in balanced scorecard is
A. employee turnover rates
B. operating capabilities and number of patents
C. operating income and revenue growth
D. customer satisfaction and market share
Answer: Option D
Solution (By Examveda Team)
An example of customer perspective in balanced scorecard is customer satisfaction and market share. A balanced scorecard is a strategic management performance metric used to identify and improve various internal business functions and their resulting external outcomes.This Question Belongs to Management >> Management Accounting
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