Balanced scorecard perspective focuses on all operations, which leads to value creation process for customers, can be categorized as

A. learning perspective

B. financial perspective

C. internal business process perspective

D. customer perspective

Answer: Option C

Solution(By Examveda Team)

Balanced scorecard perspective focuses on all operations, which leads to value creation process for customers, can be categorized as internal business process perspective. This perspective explains how the company is going to satisfy customer needs and meet financial goals.