Fundamental redesigning and rethinking of business processes to improve critical measures such as quality, speed, cost and customer satisfaction is called

A. reengineering

B. differentiation

C. bargaining

D. targeting

Answer: Option A

Solution(By Examveda Team)

Fundamental redesigning and rethinking of business processes to improve critical measures such as quality, speed, cost and customer satisfaction is called reengineering. Reengineering is most commonly defined as the redesign of business processes and the associated systems and organizational structures to achieve a dramatic improvement in business performance.