IT department launches e-nivaran portal to fast track taxpayers grievances

The Income Tax (IT) department has launched electronic grievance redressal system ‘e-nivaran’ to fast track taxpayer grievances and ensure early resolution of their complaints.

In this regard, a separate and dedicated window for grievance redressal has been launched in the Income Tax Business Application (ITBA).

Key Points

The e-nivaran system also called as unified grievance management system seeks to integrate all online and physical complaints gathered by the department.

The complaints at this platform will be monitored by the Assessing Officer upto the supervisory officers in a paperless environment.

The system records the origin of the grievance on the electronic platform and also keeps tracking it till it reaches its logical conclusion for final resolution.

It will also ensure that grievances related to any section or domain of the IT department is transferred quickly to the concerned department.

Current Affairs 18th May, 2016
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