Match the following terms or statements of crisis communications with their phases.

List-I (Terms or Statements)	List-II (Crisis phase)
a. Make sure information is kept confidential	1. Pre-crisis phase
b. Reputation repair and Behavioural intentions	2. Crisis response phase
c. Be quick, accurate and consistent	3. Post crisis phase
d. Crisis management plan	4. Crisis communication Process

A. a-1, b-2, c-3, d-4

B. a-4, b-3, c-2, d-1

C. a-2, b-4, c-1, d-3

D. a-3, b-1, c-4, d-2

Answer: Option B