Prime Minister Narendra Modi set a 60-day deadline for government departments to resolve public grievances, saying redressing such complaints is the “biggest aspect of democracy.”
Reiterating his directive for top officers, the Prime Minister called for a focused action plan over the next one month to ensure that only exceptional cases take more than two months to address.
Mr. Modi revealed the plan while speaking to secretaries at the central government and chief secretaries of States at a review meeting under the PRAGATI (Pro-Active Governance and Timely Implementation), an ICT-based, multi-modal mechanism to track key projects and policy outcomes.
Key Points
The Cabinet Secretariat asked top officials in all ministries having substantial public interface to personally resolve 10 to 30 grievances every week.
Officials are asked to integrate all land records, presently being digitised, with Aadhaar ‘at the earliest’ and stressed that this is ‘extremely important to monitor successful implementation” of the government’s new crop insurance scheme.
Current Affairs 23rd March, 2016 Highlights of Union Budget 2016-17 Highlights of Railway Budget 2016
Join The Discussion