Which of the following is not a pre-requisite for launching a complaint with ombudsman?

A. The complaint must be made by an individual on a 'Personal Lines' insurance

B. The complaint must be lodged within 1 year of the insurer rejecting the complaint

C. Complainant has to approach a consumer forum prior to ombudsman

D. The total relief sought must be within an amount of Rs. 20 lakh

Answer: Option C

Solution(By Examveda Team)

A person can directly lodge a complaint with ombudsman. Hence, it is not a pre-requisite that complainant has to approach a consumer forum prior to ombudsman.