A guest relation programme adopted in a restaurant should include
1. anticipate customer need
2. never admit mistakes
3. do not specify the time of delivery
4. use pleasant and reassuring words
5. observe customer behaviour
A. 1, 2 and 4
B. 3, 4 and 5
C. 1, 4 and 5
D. 1, 2 and 3
Answer: Option C
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