A method of interacting with customers such as a Web site...

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A method of interacting with customers such as a Web site or a wireless device is called _____________.

A. Demand point

B. Customer service model

C. Sales force point

D. Touch point

Answer: Option D

Solution (By Examveda Team)

A method of interacting with customers such as a Web site or a wireless device is called Touch point. Touchpoint (also touch point, contact point, point of contact) is business jargon for any encounter where customers and business engage to exchange information, provide service, or handle transactions.

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