Accountability and the Citizen's Charter are meant for:
1. The Citizen's Charter also clearly spelt out the responsibilities of various agencies of the government.
2. The Citizens Charter of the Central Board of Direct Taxes (CBDT) provides for inter-alia service delivery standards
3. Includes the specified timelines for issue of refunds or redressal of grievances
Select the correct answer:

Civil society can be understood as:

A. The whole population of a state

B. The people within a state who behave in a politically civilised way

C. A social organization made up of retired civil servants

D. A framework within which people who lack political authority conduct their lives

The Initiatives for Good Governance in India are mainly on:
1. Right to Information
2. E-Governance
3. Ease of Doing Business
4. Decentralization
5. Police Reforms
Select the correct answer:

A. 1, 2, 3 and 5

B. 2, 3, 4 and 5

C. 1, 3, 4 and 5

D. 1, 2, 3, 4 and 5

In the cash benefits transferred in 2019-20 under the Direct Benefits Transfer Scheme, the largest head under which DBT transfers were made was:

A. Fertilizer Subsidy

B. PAHAL - LPG Subsidy

C. MGNREGA

D. Farmer compensations for drought, Calamity, etc.

The institution of 'Ombudsman' was first introduced in

A. Denmark

B. United Kingdom

C. Sweden

D. Switzerland