Customer behavior in which the customer moves from one queue to another in a multiple channel situation is.

Customer behavior in which the customer moves from one queue to another in a multiple channel situation is Jockeying. Customers may jockey from one line to another, i.e. move from one line to another. This can be seen typically at supermarkets as well as train stations, where a person leaves the line he is standing in, and joins another line which appears to be shorter, or appears to be moving faster.