In claim letter the initial statement should contain
A. Good news
B. Bad news
C. Mixed news
D. Ambiguous
Answer: Option A
Solution(By Examveda Team)
In claim letter the initial statement should contain good news. Letters that convey pleasant messages are referred to as “good news” letters. Letters not likely to generate any emotional reaction are referred to as routine letters. The organizational pattern of both types of letters follows a deductive pattern in which the major idea is presented first, followed by supporting details.This Question Belongs to Management >> Business Communication
Join The Discussion
Comments ( 1 )
Related Questions on Business Communication
The most important goal of business communication is_________.
A. favorable relationship between sender and receiver
B. organizational goodwill
C. receiver response
D. receiver understanding
Down ward communication flows from_________ to_________.
A. Upper to lower
B. Lower to upper
C. Horizontal
D. Diagonal
Horizontal communication takes place between_________.
A. superior to subordinate
B. subordinate to superior
C. employees with same status
D. none of these
Appeals and representations are used in_________communication.
A. horizontal
B. downward
C. upward
D. grapevine
A claim letter is a persuasive letter sent by a customer to a business or agency to identify a problem with a product or service and can also be referred to as a letter of complaint.. this is from Google.. and so how does a claim letter start with a good news