1. The most important goal of business communication is_________.
2. Down ward communication flows from_________ to_________.
3. Horizontal communication takes place between_________.
4. Appeals and representations are used in_________communication.
5. The study of communication through touch is_________.
6. The formal greeting with which a business letter begins is called
7. The following is (are) non-verbal communication
8. The handshake that conveys confidence is
9. Communication is the task of imparting ________
10. The following is the permanent records for business
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