Business Communication MCQ Questions and Solutions with Explanations | Management

Option A: favorable relationship between sender and receiver
    While a good relationship is helpful, it's not the *main* goal.
    Having a friendly relationship doesn't guarantee the message was understood or acted upon.

Option B: organizational goodwill
    Goodwill is positive for the company, but it's a result of good communication, not necessarily the primary *goal* of each individual communication.
    Goodwill is more of a long-term effect.

Option C: receiver response
    Getting a response is good, but it doesn't guarantee the receiver *understood* the message.
    You want to know the receiver understood the message.

Option D: receiver understanding
    This is the best answer. If the receiver *understands* the message, then the communication has been successful.
    Without understanding, nothing else matters.

Therefore, the correct answer is Option D: receiver understanding. The primary objective of business communication is to ensure that the receiver correctly interprets and comprehends the message being conveyed.

Downward communication flows from Upper to lower. Downward communication in an organization is the flow of information from higher to lower levels of authority.

Horizontal communication takes place between employees with same status. Horizontal communication, also called lateral communication, involves the flow of messages between individuals and groups on the same level of an organization. Horizontal communication does not involve relaying information up or down across levels.

Appeals and representations are used in upward communication. Upward communication is the communication where information or messages flows from the down or bottom of the organizational structure form the top of the organizational structure.

The study of communication through touch is haptics. Haptic communication is a form of nonverbal communication and the way by which people and animals communicate via touching.

The formal greeting with which a business letter begins is called salutation. The greeting in a business letter is always formal. It normally begins with the word "Dear" and always includes the person's last name.

Facial expression, Appearance and Posture are non-verbal communication. Nonverbal communication is the process of sending and receiving messages without using words, either spoken or written. Also called manual language.

The handshake that conveys confidence is Firm. “A classic good handshake is one with full palm to palm contact.” In business, the handshake is often the only appropriate expression of touch so it's critical to have a good one, Price adds. “A good handshake consists of a full and firm handclasp with palms embraced web to web".

Communication is the task of imparting information. Communications is fundamental to the existence and survival of humans as well as to an organization.

Business letters is the permanent records for business. A business letter is usually a letter from one company to another, or between such organizations and their customers, clients and other external partyes. The overall style of letter depends on the relationship between the parties concerned.