In writing business letters, one has to be
A. dull
B. formal
C. conventional
D. friendly
Answer: Option D
A. dull
B. formal
C. conventional
D. friendly
Answer: Option D
The most important goal of business communication is_________.
A. favorable relationship between sender and receiver
B. organizational goodwill
C. receiver response
D. receiver understanding
Down ward communication flows from_________ to_________.
A. Upper to lower
B. Lower to upper
C. Horizontal
D. Diagonal
Horizontal communication takes place between_________.
A. superior to subordinate
B. subordinate to superior
C. employees with same status
D. none of these
Appeals and representations are used in_________communication.
A. horizontal
B. downward
C. upward
D. grapevine
it should be formal why friendly
Why option D? The letters are supposed to be formal.
Why is the option D? In think it would be option C