Communication skills- English Aptitude MCQ Questions and Answers

Communication is a non-stop process. The process of communication refers to the transmission or passage of information or message from the sender through a selected channel to the receiver overcoming barriers that affect its pace. The process of communication is a cyclic one as it begins with the sender and ends with the sender in the form of feedback.

Communication is a part of Soft skills. A list of soft skills includes more than communication, but good communication skills are typically connected to all areas of soft skills training, such as providing good customer service.

The sender is the person who transmits the message. The person who transmits a message to the other person is called the sender, and the person who receives the message is called the receiver. With communication there is two-way traffic. This means that the receiver is a sender as well, because the receiver always reacts on the sender.

Receiver is the person who notices and decodes and attaches some meaning to a message. The "receiver" is the listener, reader, or observer—that is, the individual (or the group of individuals) to whom a message is directed.

Message is any signal that triggers the response of a receiver. The message can be written, oral, symbolic or non-verbal such as body gestures, silence, sighs, sounds, etc. or any other signal that triggers the response of a receiver.

The response to a sender's message is called Feedback. Feedback can also be written like - replying to an e-mail, etc. Feedback is your audience's response; it enables you to evaluate the effectiveness of your message.

Social context refers to the relationship between the sender and the receiver. The social environment, social context, sociocultural context or milieu refers to the immediate physical and social setting in which people live or in which something happens or develops. It is the environment of people that surrounds something's creation or intended audience.

Cultural context refers to the similarity of backgrounds between the sender and the receiver. Cultural context looks at the society individuals are raised in and at how their culture affects behavior. It incorporates learned values and shared attitudes among groups of people. It includes language, norms, customs, ideas, beliefs and meanings.

Noise refers to all these factors that disrupt the communication. Noise factors that affect communication are more than simply loud noises. The term refers to many kinds of roadblocks or types of interference that prevent people from effectively exchanging messages. Some noise factors are easily managed, but others are difficult to overcome.

Environmental barriers are the same as Physical noise. Environmental Barriers often limit or prevent a person with a disability from fully participating in social, occupational and recreational activities. For a wheelchair-user, environmental barriers may include stairs, narrow doorways, heavy doors, or high counter tops.