Total Quality Management (TQM) programmes are more likely to remain effective...

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Total Quality Management (TQM) programmes are more likely to remain effective if a number of prescriptions are followed. Which of the following prescriptions should not be followed?

A. TQM does not become a separate 'bolt-on' set of activities

B. Slogans and exhortations about TQM's effectiveness are avoided

C. TQM should become a substitute for normal managerial leadership

D. Quality improvement relates to an operation's performance objectives

Answer: Option C

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