1. The best first line of defense when you meet a difficult customer is _________ bring sympathetic to him.
2. Tack ling a customer who is not satisfied with the treatment he has received needs __________ hearing.
A. Anger, Impatient
B. Listening, Patient
C. Reading, Doctor
D. Patient, Listening
Answer: Option B
Solution (By Examveda Team)
1. The best first line of defense when you meet a difficult customer is Listening bring sympathetic to him.2. Tack ling a customer who is not satisfied with the treatment he has received needs Patient hearing.
This Question Belongs to Management >> Communication Skills
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