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1 The best first line of defense when you meet a...

This question belongs to Management Communication Skills
Communication skills
?

1. The best first line of defense when you meet a difficult customer is _________ bring sympathetic to him.
2. Tack ling a customer who is not satisfied with the treatment he has received needs __________ hearing.

Answer & Solution
Correct Answer: Option B
1. The best first line of defense when you meet a difficult customer is Listening bring sympathetic to him.
2. Tack ling a customer who is not satisfied with the treatment he has received needs Patient hearing.
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