1. The best first line of defense when you meet a difficult customer is _________ bring sympathetic to him.
2. Tack ling a customer who is not satisfied with the treatment he has received needs __________ hearing.

A. Anger, Impatient

B. Listening, Patient

C. Reading, Doctor

D. Patient, Listening

Answer: Option B

Solution(By Examveda Team)

1. The best first line of defense when you meet a difficult customer is Listening bring sympathetic to him.
2. Tack ling a customer who is not satisfied with the treatment he has received needs Patient hearing.