___________ are the only service distributors which do not require direct human interactions.
A. Electronic channels
B. SST’s
C. Direct Service channels
D. Speculative channels
Answer: Option A
Solution (By Examveda Team)
Electronic channels are the only service distributors which do not require direct human interactions. Electronic channels overcome some of the problems associated with service inseparability and allow a form of standardisation not previously possible in most services.This Question Belongs to Management >> Marketing
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