If actual performance exceeds the expected performance of the product, then customer is _____________.
A. Satisfied
B. Dissatisfied
C. Delighted
D. Neutral
Answer: Option C
Solution(By Examveda Team)
If actual performance exceeds the expected performance of the product, then customer is delighted. This can lead to satisfaction among customers. If actual performance exceeds the target performance (positive disconfirmation), it can lead to a particularly large degree of satisfaction among customers (enthusiasm).This Question Belongs to Management >> Marketing
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