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Match the concepts used in communication given under List-I with their related term or form given under List-II.
Match the concepts used in communication given under List-I with their related term or form given under List-II.
| List-I | List-II |
| a. Mass communication | 1. Instruction and control |
| b. Downward communication | 2. Body language |
| c. Informal communication | 3. Delayed feedback |
| d. Non-verbal communication | 4. Grapevine |
| 5. Empathy |
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