Match the concepts used in communication given under List-I with their related term or form given under List-II.
| List-I | List-II |
| a. Mass communication | 1. Instruction and control |
| b. Downward communication | 2. Body language |
| c. Informal communication | 3. Delayed feedback |
| d. Non-verbal communication | 4. Grapevine |
| 5. Empathy |
A. a-3, b-1, c-2, d-4
B. a-3, b-1, c-4, d-2
C. a-2, b-1, c-5, d-4
D. a-5, b-1, c-2, d-3
Answer: Option B

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