Research has shown that customers are more likely to choose a

Research has shown that customers are more likely to choose a self-service channel if they have ____________.

A. lower knowledge about a service

B. a preference for convenience

C. purchased the product before

D. a high need for personal interaction

Answer: Option B

Solution (By Examveda Team)

Research has shown that customers are more likely to choose a self-service channel if they have a preference for convenience. Self-service allows you to provide online support to your customers without requiring any interaction with a representative from your company.

The four unique elements to services include:

A. Independence, intangibility, inventory, and inception

B. Independence, increase, inventory, and intangibility

C. Intangibility, inconsistency, inseparability, and inventory

D. Intangibility, independence, inseparability, and inventory

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Research has shown that customers are more likely to choose a self-service channel if they have ____________.

Solution (By Examveda Team)

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