Service failures involving problematic customer include _________.
A. uncooperative customers
B. breaking company policies
C. verbal and physical abuse
D. all of the above
Answer: Option D
Solution(By Examveda Team)
Service failures involving problematic customer include uncooperative customers, breaking company policies and verbal and physical abuse.Related Questions on Marketing
The four unique elements to services include:
A. Independence, intangibility, inventory, and inception
B. Independence, increase, inventory, and intangibility
C. Intangibility, inconsistency, inseparability, and inventory
D. Intangibility, independence, inseparability, and inventory
A. Learning
B. Role selection
C. Perception
D. Motivation
While buying milk which kind of behavior is displayed by a person?
A. Extensive problem solving behavior
B. Routinized buying behavior
C. Variety seeking behavior
D. None of the above
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