The difference between desired service and the level of service considered adequate is known as
A. Service quality
B. Tolerance zone
C. GAP
D. SERQUAL
Answer: Option B
A. Service quality
B. Tolerance zone
C. GAP
D. SERQUAL
Answer: Option B
The four unique elements to services include:
A. Independence, intangibility, inventory, and inception
B. Independence, increase, inventory, and intangibility
C. Intangibility, inconsistency, inseparability, and inventory
D. Intangibility, independence, inseparability, and inventory
A. Learning
B. Role selection
C. Perception
D. Motivation
While buying milk which kind of behavior is displayed by a person?
A. Extensive problem solving behavior
B. Routinized buying behavior
C. Variety seeking behavior
D. None of the above
A