The fact that a business traveller may have one very positive check-in experience at a hotel and then a very negative check-in experience with a different employee on a subsequent visit is evidence of service:
A. Intangibility
B. Inseparability
C. Variability
D. Perishability
Answer: Option C
Solution(By Examveda Team)
The fact that a business traveller may have one very positive check-in experience at a hotel and then a very negative check-in experience with a different employee on a subsequent visit is evidence of service variability.This Question Belongs to Management >> Marketing
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