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What is the sequence of steps for the service recovery process...

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What is the sequence of steps for the service recovery process?

Answer & Solution
Correct Answer: Option C
Acknowledging their feelings, Apologising and owning the responsibility, offering alternatives, making amends, anticipating customer needs is the sequence of steps for the service recovery process.
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1 Comment
Sumit Sharma
Sumit Sharma 5 years ago
anticipating customer needs should come at first so, the right answer should be A
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